We're Here to Help

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EMAIL: help@felixgray.com
PHONE: (646)-663-4575
TEXT: (646) 760-8580
FAX: (646) 968-0608
FACEBOOK: @felixgrayeyes

Contact us

Contact information

Business hours

Monday-Friday from 10am-6pm ET

 

How to reach us

Emailhelp@felixgray.com or support@felixgray.com

Facebook Messenger@felixgrayeyes

Phone: (646) 663-4575

Text: (646) 760-8580

Fax: (646) 968-0608

We respond to all messages (whether in the form of an email, message on social media, live chat, text, or voicemail) in the order they're received. As an e-commerce company, we sure do love emails - that is the easiest way to get in contact with our Customer Experience team! Regardless of the mode of communication, however, you can look forward to hearing back from us within one business day.

 

Fit / sizing

How do I know if the glasses fit me?

Keep these tips in mind when choosing which pair of Felix Grays would best suit you:

  1. Glasses should stay put on your nose.
  2. Don't let your eyebrows hide below or make contact with the frame.
  3. Make sure the bottom of the frame doesn't rest on your cheeks.
  4. Your pupils should be aligned near the center of your lenses.

What are the dimensions of the frames?

We encourage you to check out  virtual try on software! on each frame page.  We also suggest measuring your favorite pair of eyewear to find the best fit! If you're still having trouble, send us a photo at Style@shopfelixgray.com and we'll follow up with a personalized frame recommendation. All Felix Gray frame dimensions are listed below in millimeters. 

Frame (Face Size)

Lens Width

Nose Bridge

Arm Length

Lens Height

Total Frame Width

Turing (Narrow)

45 mm

21 mm

140 mm

37 mm

126 mm

Tole (Narrow)

46 mm

20 mm

140 mm

38 mm

127 mm

Roebling (Narrow/Med)

49 mm

18 mm

140 mm

39 mm

133 mm

Haro (Narrow/Med)

48 mm

22 mm nose pads

140 mm

43 mm

132 mm

Hamilton (Narrow/Med)

49 mm

21 mm nose pads

140 mm

40 mm

132 mm

Kelvin (Medium)

52 mm

18 mm

140 mm

41 mm

134 mm

West (Medium)

53 mm

16 mm

140 mm

39 mm

134 mm

Nash (Medium)

49 mm

17 mm

140 mm

36.5 mm

135 mm

Carver (Medium)

50 mm

17 mm

145 mm

32 mm

133 mm

Lovelace (Medium)

51 mm

15 mm

135 mm

40.5 mm

137.5 mm

Alexander (Medium)

47 mm

22 mm

140 mm

43 mm

138 mm

Hopper (Medium/Wide)

49 mm

18 mm

145 mm

38 mm

135.5 mm

Kepler (Medium/Wide)

49 mm

21 mm nose pads

145 mm

40 mm

136 mm

Faraday (Wide)

53 mm

17 mm

145 mm

36 mm

136.5 mm

Jemison (Wide)

52 mm

18 mm

145 mm

41 mm

140 mm

Volta (Wide)

53 mm

20 mm

145 mm

43 mm

142 mm

Franklin (Wide)

52 mm

20 mm

145 mm

46 mm

142 mm

 

Kids Small

(Face size)

Lens Width

Nose Bridge

Arm Length

Lens Height

Total Frame Width

Roebling (Narrow/Med)

45 mm

17 mm

125 mm

37 mm

121 mm

Nash (Medium)

42 mm

14 mm

125 mm

32 mm

121 mm

Faraday (Wide)

44 mm

16 mm

130 mm

31 mm

122 mm

  

Kids Large

(Face size)

Lens Width

Nose Bridge

Arm Length

Lens Height

Total Frame Width

Roebling (Narrow/Med)

48 mm

17 mm

140 mm

39 mm

130 mm

Nash (Medium)

46 mm

16 mm

135 mm

35 mm

131 mm

Faraday (Wide)

48 mm

16 mm

140 mm

33 mm

132 mm

  

 

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My frames are a little out of shape. Can I fix them?

We designed Felix Grays with a malleable acetate frame, allowing your pair to mold to your unique fit over time. We source our frame material from Mazzucchelli acetate producers in Italy. Our frames are made out of cellulosic acetate which is predominately a plant-based material.

If your pair gets bent-out-of-shape through regular use, gentle adjusting at the temple arms of the frame will get your Felix Grays back into perfect shape! While the temple arms have an inner frame wire to maintain the integrity of the glasses, the nose bridge does not so please avoid adjustments to the bridge of the frames.

You can adjust them yourself or take them to an optical provider to perfectly fit your face since they have the proper instrumentation for adjustments.

What are the low bridge fit glasses?

We're extending the nose pads on our Low Bridge Fit frames to create a more comfortable fit for customers with a low nose bridge, wider face, and/or high cheekbones. A low nose bridge refers to the slope of the nose sitting level with or below the pupils. Low Bridge Fit glasses help minimize frames from sliding down the nose, pinching the nose, or resting on your cheekbones.

What is the return policy for the Low Bridge Fit collection?

Because we sell exclusively online, we offer a 30-day risk-free return policy after the delivery of your order. If you experience any irritation with our Low Bridge Fit collection, feel free to contact us at help@felixgray.com

Order information

What if the glasses I want are out of stock?

We work as hard as we can to keep our virtual shelves fully-stocked, though sometimes we do sell out of a popular frame or color. We encourage you to join our mailing list to be notified when the frame is back in stock.

How do I cancel my order?

If the order has yet to ship, feel free to email help@felixgray.com with an order cancellation request, and we'll do our best to accommodate your needs. However, if the order has already shipped, reach out to us upon delivery to initiate the return process!

Do you offer discounts for students, teachers, military service members, healthcare professionals, or first responders?

We’re happy to offer discounts for first responders, healthcare professionals, students, teachers, and our military. To receive the discount,  please send a photo of your employment, military, or student ID to help@shopfelixgray.com. Once we verify your affiliation, we will send along a 10% promo code. 

Shipping

When can I expect my order?

Generally, orders ship within 3-5 business days. Once the postal carrier picks up your order, you will automatically receive an email with your tracking information. 

Order Type and Estimated Shipping Times:
Non-Rx Glasses - Ship within 3-5 business days
Kids Glasses - Ship within 3-5 business days
Sunglasses - Ship within 3-5 business days
Prescription Glasses - Ship within 5-7 business days
 
Prescription Amber Glasses - Ship within 5-7 business days 

Extended Prescription range glasses- ship within 7 - 10 business days


Note: Rx glasses may take 5 - 10 business days to process once a valid eyeglass prescription is received.
International orders will take additional time to arrive. The timing depends on MyUS.com and the country delivery times. We do not offer free returns for international orders through MyUS.com

Where is my shipment? How can I track the order?

To track your order, just click the tracking link in your shipping confirmation email or go to your account page, click the applicable order, and click track shipment. We can't wait for you to get your Felix Grays! 

What shipping options do you offer?

Our standard shipping carrier is the United States Postal Service.

Felix Gray offers two expedited shipping options at the delivery step of checkout.

UPS 3 Day or USPS Priority for P.O. boxes is available for a $15.00 charge.

UPS Next Day Air or USPS Express for P.O. boxes is available for a $30.00 charge.

Non-prescription, readers, and sunglasses may take 3 - 5 business days to process

Prescription and Amber prescription glasses may take 5 - 7 business days to process once a valid eyeglass prescription is received.

Please note that expedited shipping charges are non-refundable after the order is shipped.

Where do you ship?

We ship to anyone with a valid address in the United States, U.S. Virgin Islands, Puerto Rico, Guam, or a military APO/DPO/FPO address. 

Do you ship internationally?

To accommodate customers from Canada and Mexico, you can purchase Felix Gray's non-prescription Blue Light filtering glasses via this Amazon link

We've found the best possible solution for international customers through a partnership with MyUS.coman all-encompassing shopping and shipping consolidator. MyUS.com offers a convenient and fast international shipping solution to more than 225 countries. When you create a MyUS.com account you’ll receive discounted shipping rates, 24/7 access to MyUS customer service team, and the ability to consolidate packages, which saves you money on international shipping. We ship to them, and they ship to you!

Please note that Felix Gray & MyUS.com will no longer ship products to countries within the E.U. due to GDPR compliance. Countries within the E.U. include Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the UK.

We cannot fulfill international prescription orders and do not offer free international shipping, returns or exchanges

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How it works

  1. Create your account at MyUS.com to receive your own U.S. shipping address.
  2. Use MyUS.com’s Personal Shopper Service to make a Felix Gray purchase on your behalf. MyUS.com accepts credit cards with international billing addresses, cards issued by non-U.S. financial institutions, and wire transfers.
  3. Use your U.S. address provided by MyUS.com when placing your Felix Gray order.
  4. Once your order ships, MyUS.com will keep you updated with tracking information during the mail forwarding process.

Prescription eyeglasses

How do I obtain a prescription?

Make an appointment with your local optical provider, optometrist, or ophthalmologist for an eye exam. Make sure to request that they include your pupillary distance (PD) with the prescription.

How do I submit my prescription?

When you've chosen your Felix Gray frames, you can upload an image of your optical prescription during checkout. Alternatively, you can choose to send us your prescription at a later date or provide us with your doctors contact information to reach out to them directly.

If you choose to email us your prescription later, you will automatically receive an email prompting you to reply with your prescription attached.

How do I measure my pupillary distance?

Your pupillary distance (PD) is the measurement in millimeters between your pupils. It allows us to locate the optical center of your lenses so the prescription is correctly placed in the glasses. If your doctor didn't include this measurement with your prescription, the following options are available to you:

- Measure your pupillary distance using the PD tool via the link in your confirmation email. 

- Call your doctor or optical provider to request your PD measurement.

- Visit an optical location to get your PD measured. This is either free or requires a small fee. Once you learn your PD, please email it to us at help@felixgray.com with your order number.

What are your prescription lenses made out of?

For all prescriptions orders, Felix Gray offers 1.67 High Index lenses. High Index lenses are thinner and lighter than Polycarbonate lenses, making them optically superior. This allows us to offer the highest quality prescription lenses to all of our customers at an affordable price.

Can you fill my prescription?

Felix Gray is able to accommodate prescriptions with a spherical value (SPH) between -10.00 and +10.00 sphere up to a -/+ 3.00 cylinder (CYL). Our prescription lenses are available in two high quality lens materials, CR-39 and High-Index 1.67. 

- CR-39 Rx lenses are available for spherical powers between -2.00 and +2.00 up to a -/+ 1.00 cylinder.

- 1.67 High Index lenses are requires for stronger prescriptions with spherical powers beyond -/+ 2.00 and cylindrical powers greater than -/+ 1.00

 

We do not offer bifocals for ADD powers, prism, or progressives at the moment. We can however, accommodate your ADD value as a single vision lens for near vision/computer or distance.

If you're interested in receiving a notification when we offer additional spherical values, bifocals, progressives, and prism, feel free to sign up for our prescription mailing list.  Deciphering a prescription may be tricky. If you have any questions about whether we're able to fill yours, email help@shopfelixgray.com with your prescription attached.

 

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What is your return policy for Rx orders?

While all orders are limited to two prescription pairs of glasses per order, we still offer a 30-day risk-free return policy after the delivery of your order. We have free shipping and returns - always!

Amber glasses

What are amber glasses?

Our amber glasses are a more enhanced way to specifically filter the range of Blue Light that impacts melatonin secretion (440-500 nm wavelengths) to improve the quality of your rest. Our clinically proven amber lens acts as a natural sleep aid that minimizes color distortion despite the lens tint.

When should I wear my amber glasses?

Put on your amber glasses when you come home in the evening or when the sun goes down until you go to bed. The longer you wear them, the more effective they are in assisting you with a better night’s rest.

Are amber glasses available in prescription or readers?

Felix Gray amber glasses are available in non-prescription, prescription, and reader magnifications of +0.25, +0.5, +1.0, +1.5, +2.0, and +2.5. We can fill prescriptions with a spherical value (SPH) between +2.00 and -3.00 up to a -/+ 2.00 cylinder (CYL).

Will the amber glasses affect my color perception?

Felix Gray amber lenses were engineered to minimize color distortion despite the lens tint. This way, you don’t have to worry about looking through heavy yellow  tinted lenses that drastically affect color perception.

What material are Felix Gray amber lenses made of?

Felix Grays amber lenses are made out of High Impact 1.56 lenses, which is a super lightweight and impact resistant material.It has a very high Abbe value and is optically superior to polycarbonate lenses. While the lens tint is more yellow than the Felix Gray proprietary clear lens, our amber lens specifically filters the range of Blue Light that is most disruptive to our natural sleep cycle in the 440 nm - 500 nm range.

What is the return policy for Amber glasses?

We offer a 30-day risk-free return policy after the delivery of your order! We have free shipping and returns. Feel free to email help@felixgray.com with any questions, concerns, or to initiate a return. 

Extend protection plan / warranty coverage

What is an Extend Accidental Damage from Handling protection plan?

The Extend ADH Protection Plan begins at the time the customer purchases the product and lasts for the duration of the term it was purchased for. The ADH plan covers damage caused by accidents such as drops, breaks, and spills.

The Extend ACH protection plan provides accident coverage, replacements, malfunctions, and a $0 deductible. Click HERE to read more about Eyewear protection plans with accidental coverage. 

How do I purchase an Extend ADH Protection Plan

An ADH protection plan can be purchased through the participating merchant online or through their customer care team over the phone. The Extend Protection Plan is a single replacement program that allows for a 1-time replacement of a like or comparable product should it become defective. You can add the protection plan to your online shopping cart with your product or you can purchase the plan over the phone through the Merchant’s Customer Care team.

What are the benefits of an Extended Protection Plan?

Extend provides you peace of mind and financial protection should there be a product failure or accidental damage. Filing claims on protection plans is easy through Extend’s online portal or by calling their great customer experience team at 877-248-7707.

What is the process to file a claim under an Extend Protection Plan?

Extend makes it easy to file a claim either through the call center (877-248-7707) or the Extend Claims Portal. Below are the steps to getting a replacement product:

    1. You’ll need to provide a contract ID or email address.
    2. Extend then validates your contract coverage by ensuring the protection plan is active, the current date is between the effective & expiration dates, and adjudication questions are approved.
    3. You will receive an approval confirmation email with a link to purchase a new device via a Felix Gray gift card.

What do I need when I need to utilize my Extend ADH Protection Plan?

You’ll need to provide your contract ID or email address in order to file a claim through the Extend Customer Claims Portal. You can also file a claim by contacting Extend’s Customer Care Team at 877-248-7707.

You will receive an email after your purchase with your contract ID, warranty term length, coverage dates, and product name. Please contact the Extend Customer Care Team if you do not receive this email at WarrantyOps@Extend.com.

Can I cancel my Extend Protection Plan? What is the refund policy? What if I experience complications during the Claims process?

Yes, you can cancel your coverage at any time. For an accidental damage and handling plan, the customer is entitled to a full refund within 60 days of purchase as long as the contract is not fulfilled. After 60 days, the customer is entitled to a pro-rata refund on the unused portion of the service contract.

 

If you experience any complications during the claims process, you will need to contact the Extend Customer Care Team in the Extend Claims Portal or via phone at 877-248-7707.

InSight by Felix Gray supplement

What is InSight by Felix Gray?

InSight by Felix Gray is a first-of-its-kind daily supplement just for your eyes. InSight is a high-performing ocular support supplement designed to enhance your eye health and vision now, as well as in the future. It’s best for those who are looking for an all-in-one eye health supplement that targets both short-term comfort and long-term eye and vision support.

Each bottle contains 60 capsules with 30 servings per jar. The ingredients are naturally-derived, 100% Vegan, Gluten-Free, Sugar-Free, Preservative-Free, Artificial Dye-Free, and Non-GMO.

What are the benefits of taking InSight by Felix Gray?

InSight provides vision support for the now and future you. Whether behind the scenes, in front of a screen, glasses on or off, InSight works around the clock to optimize the comfort and health of your eyes.

    • Short-term Eye Comfort: Formulated to support your daily eye comfort, this supplement works to relieve symptoms of Digital Eye Strain caused by daily, extended digital device use.
    • Long-term Eye & Vision Health: Logging endless hours on our screens has become the norm. InSight was designed to support your long-term retinal and macular health with ingredients clinically shown to have lasting benefits.

Is InSight by Felix Gray FDA-approved? What kind of testing do you do?

By law, the FDA does not approve supplements. However, our products are certified by NSF which assures consumers, retailers and regulators that the products have been rigorously tested to comply with all standard requirements. The products are manufactured in accordance with the FDA’s current Manufacturing Practices (cGMPs), which help ensure quality and safety. 

Felix Gray also completed third party lab testing for heavy metals, microbials, identity testing of raw materials and Prop-65 compliance to ensure our products are compliant within current guidelines and regulations.

What are the key ingredients for InSight by Felix Gray?

The high-quality ingredients in InSight by Felix Gray were carefully chosen and are comprised of powerful antioxidants and essential minerals with science-backed results.

    • Astaxanthin: Naturally derived from green algae, this super-nutrient antioxidant demonstrates superior bioavailability, supports ocular circulation and eye comfort.
    • Lutein & Zeaxanthin: Two powerful carotenoids, naturally derived from marigolds, have clinically proven anti-inflammatory properties and mimic the natural pigment of the macula.
    • Bilberry Fruit Extract: One of the richest, most potent natural sources of anthocyanins, a powerful antioxidant, may help protect the eyes 
from UV damage.

Following the research conducted in the Age-related Eye Disease Studies (AREDS), we hand-selected every ingredient and for good reason. InSight by Felix Gray is naturally-derived, 100% Vegan, Gluten-Free, Sugar-Free, Preservative-Free, Artificial Dye-Free, and Non-GMO.

What is the InSight supplement's return policy?

We offer a risk-free 30-day return policy with free shipping and returns. We hope you enjoy our products as much as we do but if you change your mind about the order, we will process a return for a full refund.

How should I take the supplements?

Take 1 serving (2 capsules) together in the AM or PM. The capsules can be taken on an empty stomach due to the delayed-release design.

Does InSight by Felix Gray use an AREDS or AREDS2 formula?

While we based our formulation mostly off of AREDS2, we actually made the decision to include Vitamin A as well (which is normally in AREDS1) and to include more Vitamin E rather than Zinc since Zinc is found in other daily vitamins or in our diet.

AREDS2 and AREDS are designed for macular health. We wanted to include vision comfort, which is why we included Astaxanthin (not found in either AREDS) and other ingredients meant to help the eye not found in AREDS (like carrot juice powder and bilberry fruit).

The long term vision support is based on AREDS with more Vitamin A, less Zinc, and other key ingredients like Bilberry and Carrot Juice Powder. The short term vision comfort is helped primarily by Astaxanthin, which is a powerful antioxidant that increases blood flow to the eye.

How long will it take to start seeing results?

Supporting your eye health and vision are what’s important in both the short and long term! While many people feel an immediate difference, some don’t and that’s okay. It may take 2-3 months for your body to reach a new equilibrium and begin to feel the benefits. 

    • Short-term Eye Comfort: Formulated to support your daily eye comfort, this supplement works to relieve symptoms of Digital Eye Strain caused by daily, extended digital device use.
    • Long-term Eye & Vision Health: Logging endless hours on our screens has become the norm. InSight was designed to support your long-term retinal and macular health with ingredients clinically shown to have lasting benefits.

Is the InSight supplement product FSA / HSA eligible?

Generally, eye health supplements, nutritional supplements, and vitamins are used for general health and are not qualified HSA or FSA expenses. Daily vitamins and supplements are used to promote better health and well-being, but because there's no specific health condition that is helped by using them according to the FDA, they fall outside the accepted qualifications.

Is InSight by Felix Gray Vegan & Non-GMO?

The ingredients are naturally-derived, 100% Vegan, Gluten-Free, Sugar-Free, Preservative-Free, Artificial Dye-Free, and Non-GMO.

How big are the capsules?

Capsules are mid-size and easy to swallow. The capsule size is 00 and holds about 735 mg.

How and where should I store the InSight by Felix Gray supplements?

Keep your bottle in a cool, dry place out of direct sunlight. Cabinets, pantries, and counters are recommended. Make sure to leave the bottle in a place that reminds you to take your ocular health supplement each day to stay on track.

What if I take more than the recommended dose?

You should only take the recommended serving size of two capsules per day. If you accidentally take more than the recommended dose, there shouldn’t be a toxicity concern but vitamin overdose can occur when taking more than the suggested serving size. We’d suggest checking in with your health provider in this event.

Can InSight be taken with prescription medication?

We suggest checking in with your healthcare provider if you’re taking InSight by Felix Gray with additional prescription medications.

Returns

What is your return policy?

We offer a 30-day risk-free return policy after the delivery of your order! We have free shipping and free returns.

 

How can I return?

We offer a 30-day risk-free return policy after the delivery of your order! Kindly visit the Felix Gray Return portal via this LINK. Once you're on the page, please enter your order number (FGxxxxxSP) and email address to proceed with processing the return. 

  1. Enter order number and email address in the returns portal: https://felixgray.com/a/returns
  2. Click on the order that you wish to return
  3. Enter the return reason
  4. Select original payment method or store credit
  5. Click confirm to generate the prepaid return label

If you're having issues logging into your account, you can also reply to the email with your order confirmation from orders@felixgray.com. Please reply to that email with a brief description letting us know whether you'd like to return and we’ll respond to you as soon as possible.

Payments and gift cards

Can I pay with Amazon Pay?

In addition to accepting all major credit cards and payments through Affirm, Felix Gray also offers checkout options through Amazon Pay. You'll be prompted to login to your Amazon.com account, and then be able to choose saved addresses/payment types to complete your purchase!

How do I redeem my gift card?

The gift card code is entered during checkout in the box labeled "Gift card or discount code". We hope this helps and please feel free to reach out if you have any additional questions. We can't wait for you to get your Felix Grays!

What is the Affirm payment plan?

We offer payment plans through Affirm for purchases on our website. Customers can split the cost of their order into three interest-free monthly payments.

When placing an order, select the 3 interest-free payments with Affirm at the payment stage of checkout. You’ll be prompted to create an Affirm account and they will notify you within seconds if you’ve been approved!

Do you sell gift cards?

Felix Gray eGift cards are available in a variety of denominations from $10 to $200. They can be purchased on the Felix Gray eGift card page.

You will receive your Felix Gray eGift Card redemption code via email. You can redeem the code anytime during checkout. Felix Gray gift cards never expire.

Similarly, our gift cards cannot be returned or exchanged for cash except where required by law. Coupons, promo/coupon codes, and other discounts may not be used to purchase Felix Gray gift cards. Purchases made with a gift card may still be subject to tax (depending on location). In the event that a purchase made with a gift card is returned, the original gift card will be credited in the form of store credit.

Vision insurance

Where can I download a detailed invoice statement?

You can reach out to us at help@felixgray.com  with your order number and we're more then happy to generate an invoice for you. 

How do I apply for insurance reimbursement?

If your vision plan covers prescription glasses than Felix Gray glasses should be reimbursable. After purchasing, you can reach out to us via email at help@felixgray.com for a detailed invoice. We recommend checking out our insurance landing page for reimbursement instructions on out-of-network coverage.

Steps for reimbursement:

  1. Fill out a health insurer specific claim form
  2. Print your detailed invoice receipt and include it with the claim form
  3. Submit the claim form and receipt to the health insurer
  4. Get your money back

You can also reach out to us at help@felixgray.com and we're more than happy to assist!

Can I use my FSA/HSA funds to pay for Felix Gray glasses?

Don't let your pre-tax health care expense dollars go to waste! Felix Gray glasses can be covered directly through your flexible spending account (FSA) or health savings account (HSA) since most providers reimburse for blue light blocking lenses. Reach out to help@felixgray.com for any additional questions.

Reading and non-Rx eyeglasses

What reader magnifications are available?

In addition to our non-magnified, +.25 lenses, and prescription offerings, we also carry stock reader glasses available in +0.5, +1.0, +1.5, +2.0, and +2.5 power. If you have a reading Rx, we're able to fill any spherical value up to a +4.00 for single vision powers. Unfortunately, we do not offer bifocals at the moment.

Can anyone wear non-Rx?

Yes (with contact lenses, if needed)! All non-Rx Felix Gray glasses are currently worn by those who use contact lenses, reader magnification or do not need a prescription.

We also offer an optional +.25 magnified lens option to reduce stress on the ciliary muscle for those who are glued to their screens for hours at a time (think: analysts, designers, or coders). However, if you are glancing up, down, and around your environment/using multiple fields of vision throughout the day (taking notes, looking at multiple monitors, in meetings), unmagnified lenses may be the more comfortable way to go!

 

 

Sunglasses

What are the key features to Felix Gray sunglasses?

Color enhancement

When Blue Light hits your eye it scatters more than any other color (fun fact: the scattering effect of Blue Light is the same reason the sky appears blue). This mutes the richness of the visual spectrum. Our sunglasses filter Blue Light, block 100% UVA/UVB, and enhance all colors to their truest form.

Polarization

When light reflects off surfaces, like water, it creates an intense amount of glare. Our polarized lens filters light, reduces glare, and increases outdoor readability on digital devices for vivid accuracy.

360-degree protection

Light hits more than just the front of the lens. That’s why our superhydrophobic backside AR (anti-reflective) coating reduces indirect light from reflecting back into your eyes.

What are polarized lenses?

Light waves from the sun or light bulbs reflect in all directions, which can create an intense amount of glare. Polarized lenses help eliminate the scattering of light and only allow light to travel in one direction, which reduces glare. Our thin polarized lens increases outdoor readability on digital devices and diminishes distortion for optical clarity.

How do Felix Gray polarized lenses compare to standard tinted lenses?

Light moves in many directions and can emit vertically, horizontally, or diagonally. Tinted sunglasses decrease light intensity, but in doing so cause colors to appear dull and muted. In fact, tinted lenses don’t increase color richness or eliminate glare, and only disturb vertical and horizontal light. Felix Gray’s polarized sunglasses, on the other hand, go an extra step further. Our lenses remove glare and distortion by only allowing vertical light through the lens. Our thin polarized lenses improve optical clarity for an overall heightened visual experience.

Do Felix Gray sunglasses offer UV protection?

Yes! Our sunglasses block 100% UVA/UVB light. According to The Vision Council, the sun emits UVA, UVB, and UVC. The Earth’s atmosphere absorbs UVC rays, but UVB rays are not fully blocked and can still burn the eyes and skin. The most harmful rays (according to the World Health Organization) are UVA rays, which are not blocked by the atmosphere and are responsible for the most damage to vision health.

How should I care for my sunglasses?

We always recommend keeping your sunglasses in the Felix Gray hard case to avoid any damage. The lenses are high-quality CR-39, which is a plastic polymer commonly used when manufacturing eyeglass lenses. We developed a proprietary lens technology (that’s engineered and manufactured in the U.S.) that contains internal Blue Light filters, premium anti-reflective coatings, and 100% UV protection.

We recommend using the microfiber cloth you received with your sunglasses for cleaning any smudge, fingerprint, or dirt from the lens. Using lotion-free soap or dishwashing liquid with water works as well! We don’t recommend using chemical-based cleaning materials or fibers since they may scratch or damage the lens.

If your sunglasses accidentally get splashed with water, don’t worry! Our sunglasses can get wet, but we recommend rinsing with tap water after being exposed to saltwater or chlorine.

What is the return/exchange policy for sunglasses?

We offer a 30-day risk-free return policy after the delivery of your order with free shipping and returns. Feel free to email a photo of yourself to style@felixgray.com for personal stylist recommendations.

Kids glasses

Why did you launch kids glasses?

Our customers frequently requested Blue Light filtering glasses for their children, and we’re happy to announce that we’re able to offer the same affordable, effective, and beautifully crafted glasses in kids sizes. We’ve taken our most popular frames and scaled them down into kids sizes for ages 4-8 (small) and 9-13 (large).

Do your kids glasses come in multiple sizes?

We’ve taken our most popular frames and scaled them down into kids sizes. You can choose frame two sizes for ages 4-8 (small) and 9-13 (large). 

 

Kids Small (Face size)

Lens Width

Nose Bridge

Arm Length

Lens Height

Total Frame Width

Roebling (Narrow/Med)

45 mm

17 mm

125 mm

37 mm

121 mm

Nash (Medium)

42 mm

14 mm

125 mm

32 mm

121 mm

Faraday (Wide)

44 mm

16 mm

130 mm

31 mm

122 mm

  

Kids Large (Face size)

Lens Width

Nose Bridge

Arm Length

Lens Height

Total Frame Width

Roebling (Narrow/Med)

48 mm

17 mm

140 mm

39 mm

130 mm

Nash (Medium)

49 mm

16 mm

140 mm

35 mm

131 mm

Faraday (Wide)

48 mm

16 mm

140 mm

33 mm

132 mm

 

 

What lens offerings are available for kids glasses?

Our kids’ clear glasses come standard with polycarbonate lenses which are lightweight and impact resistant. Polycarbonate lenses are recommended for adolescent use since they are the most impact-resistant and safe lens option for children. The polycarbonate lens includes an Anti-Reflective coating in addition to a scratch-resistant coating that is applied to the optical surface of the lens. We offer kids glasses in single vision prescription, sleep prescription, and non-prescription lenses for ages 4-8 (small) and 9-13 (large).


Our kids’ amber glasses are made of High Impact 1.56 lenses, which are also lightweight and impact resistant. While the lens tint is more yellow than the Felix Gray proprietary clear lens, our amber lens specifically filters the range of Blue Light that is most disruptive to our natural sleep cycle in the 440 nm - 500 nm range. They are clinically proven to act as a natural sleep aid while minimizes color distortion. A recent study found when participants wore our amber lenses, they had an increase in melatonin levels, less awakening during sleep, and evidence of improved cognition compared to when they wore dummy lenses.

What is your return policy for kids glasses?

We offer a 30-day risk-free return policy after the delivery of your order! We have free shipping and returns in case your child prefers a different frame fit or color. Feel free to email help@felixgray.com with any questions, concerns, or to initiate a return.

What information is needed to place a kids prescription glasses order?

In order for us to process a kids glasses prescription order, we’ll need to know the frame style, color, size (kids small or large), an up-to-date copy of the child’s prescription, and child’s PD (pupillary distance) measurement.

If the prescription does not contain a PD measurement, you can use our online PD tool post-purchase for us to measure the distance between your child’s pupils. It allows us to locate the optical center of the lenses so the prescription is correctly placed in the glasses.

Will my vision insurance cover kids glasses?

Yes! We don't work directly in-network with any insurance providers, however, our glasses are reimbursable through most vision insurers. If your vision plan covers prescription glasses then Felix Grays should be reimbursable. Feel free to email us at help@shopfelixgray.com and we can instruct you on how to fill out an out-of-network claim for reimbursement of the frames.

Felix Gray accepts FSA and HSA dollars for all prescription eyewear purchases as long as your card is affiliated with a major credit card provider.

Blue Light / glare

Blue Light exposure

Emitted by the light from our screens, Blue Light has the highest energy wavelengths on the visible light spectrum. Similar to how UV-light overexposure harms our skin, Blue-Light overexposure may lead to eye discomfort and irritation (think: eye strain, dry eyes, eye fatigue, blurred vision, and headaches). Blue  Light may also suppresses melatonin secretion - the neurotransmitter that tells our minds and bodies to power off at night - which is why it could be harder to fall asleep after spending hours in front of our screens every day.

That’s where we come in! Felix Gray’s virtually clear lenses are designed to filter Blue Light  - specifically, the highest energy wavelengths in the 380-440 nm range. Still interested in learning more? 

Do Felix Grays reduce glare?

Glare is emitted from many sources of light, including digital screens such as desktop monitors, laptop screens, phone screens, tablets, and TVs. It is a common and often overlooked culprit of Digital Eye Strain. Symptoms of DES (also known as Computer Vision Syndrome), which could include eye strain, dry eyes, blurred vision, and headaches.

Our lenses have a premium anti-glare coating to eliminate 99% of glare, which optimizes our visual acuity.

Glare can be a particularly distracting and straining problem at night. It’s one of the reasons looking at screens in dark settings is even harder on the eye (helpful tip: keep lights on when you’re doing work in front of your computer! By doing so, your environment is better lit and the effects of glare are less intense). Because our lenses eliminate 99% of glare, our glasses may also assist with driving at night when the glare from other cars and surrounding lights are intensified. 

Ultimately, Felix Gray’s anti-glare coating aims to provide sharper optics and relaxed eyes. We are dedicated to making people’s lives happier in front of the screen!

Why is staring at screens bad for me?

Humans are not meant to stare at digital screens (whether laptops, monitors, phones, tablets, or TVs) all day long. Our eyes are at rest when we’re looking 20 feet away. In front of our computer, though, we're staring 18-24 inches away for long periods of time. This could overwork the ciliary muscle in the back of our eye, which is constantly spasming back and forth to adjust to the close viewing.

As a result, many ophthalmologists, optometrists, and researchers point to the potential negative effects that computer screens could have on our vision and health. This includes Digital Eye Strain (also known as Computer Vision Syndrome) - which may encompasses a variety of symptoms like dry eyes, headaches, blurred vision, eye fatigue, and neck and back pain. Felix Gray lenses are specially designed to filter 50% of all and almost 90% of the most impactful ranges of Blue Light, while eliminating 99% of glare to help combat these negative and uncomfortable effects.

Lens technology

What makes Felix Gray different from their competition?

 

There are several blue light filtering solutions, but they’re not all created equal. Generally, clear blue light filtering lenses use a coating or what is known as a UV 400 or UV 420 lens. Both these lenses filter light particularly from 400-420nm. However, Felix Gray filters over 50% of the entire range and almost 90% of the most impactful wavelengths (380 - 440nm). Additionally, digital devices emit Blue Light in the most abundance at 455nm. Competitors filter ~2% at this nanometer, Felix Gray filters ~30%.

The reason we’re more effective is the way our proprietary lens filters Blue Light. We embed a naturally occurring blue light filtering ocular pigment into our lens. This makes it the perfect balance between a virtually clear and effective solution. It also has the added benefit of blocking UV rays as well! We also apply a premium AR coating, to block ~100% of glare. Blue Light and glare are two massive reasons for symptoms of Digital Eye Strain, which may include eye fatigue, headaches, dry eyes, and blurry vision.

 

Felix_Gray_Blue-Light-Lens-Filtration.jpg

We believe that Felix Gray lenses are the perfect balance between a virtually clear, beautiful lens and an effective Blue Light filtering solution. We did the research so you don’t have to! Check out our lens technology pages for additional information.

Nope, there aren't negative side effects!

Our eyes never evolved to stare at screens all day, so our Blue Light filtering lenses are only doing your eyes a favor and allowing for more comfortable and productive screen time. In fact, if you’re wearing non-magnified lenses, then you’re good to wear your Felix Grays both in and out of office settings!

However, if you decided on magnification (whether +.25 or a reader lens), then we recommend only using your glasses in close distance viewing. Regardless of magnification, though, your eyes will not become dependent on the positive effects of your Felix Grays!

Do I need magnification?

Magnification is definitely not for everyone. Most of us are in meetings or talking with a colleague intermittently throughout the day, giving our eyes temporary breaks from the screen. If this sounds like you, non-magnified lenses may be best for you.

But, if you’re glued to your screen and find yourself hunched over and squinting, then it may help. The optional +.25 magnification helps your eyes’ ciliary muscles work less when spending hours on end glued to your screen (think: coders, analysts, designers). 

The downside to the magnification is that if you interact with your environment and keep your glasses on, they could potentially cause some otherwise unprecedented irritation and disorientation (some customers do not experience this, though).

Still not sure? Send us a note at help@shopfelixgray.com

Retail

Can I find Felix Gray products at any other retail locations?

A collection of Felix Gray glasses are available in select CVS Optical centers in New York, New Jersey, Illinois, and California. The 29 locations where our glasses are offered are listed below:

New York
CVS Store #10826 1440 Broadway New York, NY 10018 (between 40th & 41st St)
CVS Store #10298 241 West 57th Street New York, NY 10019 (between 57th & 58th St)
CVS Store #530 309 Main Street New Rochelle, NY 10801
CVS Store #482 983 Central Park Ave Scarsdale, NY 10483
CVS Store #1030 280 South Main Street New City, NY 10956
CVS Store #6030 157-05 Cross Bay Boulevard Howard Beach, NY 11414
CVS Store #2906 10204 Flatlands Avenue Brooklyn, NY 11236
CVS Store #549 61-15 Metropolitan Avenue Ridgewood, NY 11385
CVS Store #808 101 Plaza Center Secaucus, NJ 07094



Illinois
CVS Store #3790 1305 Randall Road Crystal Lake, IL 60014
CVS Store #141 936 Willow Road Northbrook, IL 60062
CVS Store #8693 1400 Lake Street Addison, IL 60101


California
CVS Store #9195 8831 Villa La Jolla Dr. La Jolla, CA 92037
CVS Store #8892 5822 South Vermont Ave Los Angeles, CA 90044
CVS Store #8885 15520 Goldenwest St. Huntington Beach, CA 92683
CVS Store #9483 10011 Adams Ave Huntington Beach, CA 92646
CVS Store #9985 8900 Sepulveda Westway Los Angeles, CA 90045
CVS Store #9262 222 Saratoga Ave Santa Clara, CA 95050
CVS Store #9562 3981 Irvine Boulevard Irvine, CA 92606
CVS Store #5014 4909 Paramount Boulevard Lakewood, CA 90712
CVS Store #8878 5505 Carson Street Lakewood, CA 90713
CVS Store #3968 816 E. Main Street Alhambra, CA 91801
CVS Store #9692 1820 W. Verdugo Avenue Burbank, CA 91506
CVS Store #9240 380 East H Street Chula Vista, CA 91910
CVS Store #8867 7915 Florence Avenue Downey, CA 90240
CVS Store #9749 2138 North Tustin Street Orange, CA 92865
CVS Store #9757 2525 Via Campo Street Montebello, CA 90640
CVS Store #8839 150 West Carson Street Carson, CA 90745

Lens warranty / proper care

How do I clean my lenses?

The microfiber cloth should be sufficient for cleaning any smudges or dirt from the lenses. Using lotion-free soap/dishwashing liquid and water with a microfiber/lint-free towel works as well! 

We do NOT recommend using hot water or any chemical-based cleaners on the lenses, and be sure to NOT leave your Felix Grays in the car, on top of a heater, or in an enclosed, unvented space for extended amounts of time. Heat and chemical reactions (from alcohol-based cleaning solutions, for example) can affect the AR coating.

Hairspray can also damage the integrity of the lenses' AR coating, so we suggest taking your glasses off when applying hairspray and waiting for it to fully dry before your lenses come into contact with your hair.

Do Felix Grays have a warranty?

All Felix Gray lenses come standard with a one year warranty against manufacturing defects. The warranty includes defects in materials, workmanship, coatings, and cracks. Manufacturing defects do not include scratched lenses, normal wear and tear, improper cleaning, dislodged lenses, or exposure to excessive heat.

Marketing / press inquiries

Marketing / press inquiries

Marketing inbounds, partnerships, and influencer requests are invited to contact us by email: Marketing@felixgray.com.

Media members are invited to contact us by email: Press@felixgray.com.

We look forward to hearing from you and please let us know if you're working on a deadline. 

 

Corporate Gifting / Bulk Orders / Trade-In Program

Do you offer discounts for corporate gifting?

Yes, we do! Looking for a way to increase productivity in the office? The greatest gift you can give is the gift of eye health :) To learn more, please visit our corporate gifting page and fill out the information for our team to get in contact with you! 

Do you offer bulk discounts?

We do! Tiered bulk discounts are available for Felix Gray glasses so feel free to check out our gifting page to inquire about the bulk order and associated discount. 

Do you have a glasses trade-in program?

Felix Gray is excited to announce that we've teamed up with a non-profit called New Eyes to launch a trade-in program for repurposing glasses to help those in need! In exchange for donating your original glasses, we'll provide you with a prepaid return label to ship the glasses back to us to quality control and donate to New Eyes. Additionally, we will send you a 20% off discount code towards a new Felix Gray purchase!

Feel free to email us at help@felixgray.com if you're interested in learning more about this program!

 

 

California Consumers Proposition 65 Warning

California Consumers Proposition 65 Warning

This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.