We offer a 30-day risk-free return policy after the delivery of your order! Kindly visit the Felix Gray Return portal via this LINK. Once you're on the page, please enter your order number (FGxxxxxSP) and email address to proceed with processing the return.
- Enter order number and email address in the returns portal: https://felixgray.com/a/returns
- Click on the order that you wish to return
- Enter the return reason
- Select original payment method or store credit
- Click confirm to generate the prepaid return label
If you're having issues logging into your account, you can also reply to the email with your order confirmation from firstname.lastname@example.org. Please reply to that email with a brief description letting us know whether you'd like to return and we’ll respond to you as soon as possible.