We offer a 30-day risk-free return policy after the delivery of your order! We partner with Happy Returns to offer box-free, printer-free, and sustainable returns. Start your return online, select the items you wish to return and tell us why. Then, locate a Return Bar near you and use the QR code emailed by Happy Returns to complete your return drop-off in less than a minute.
- Free returns
- No box or label needed
- Thousands of Return Bar locations nationwide
- Refund initiated at drop off
- Return Bar returns are more sustainable than mail returns
Please visit the Felix Gray Happy Returns portal via this LINK. Once you're on the page, please enter your order number (FGxxxxxSP) and zip code to proceed with processing the return.
- Enter order number and zip code in the returns portal: felixgray.happyreturns.com
- Click on the order(s) that you wish to return
- Enter the return reason
- Select store credit or refund to the original payment method
- Click 'Next Step'
- Select a return method: Drop-off at Happy Returns location or pre-paid return label
- Submit your return *Don't forget to take a screenshot of the QR code*
If you're having issues logging into your account, you can also reply to the email with your order confirmation from orders@felixgray.com. Please reply to that email with a brief description letting us know whether you'd like to return and we’ll respond to you as soon as possible.